SERVICES



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Inbound(body)

International Repatriation of Mortal Remains from Overseas to Japan

(Services for the death of Japanese nationals abroad)
Advance guidance ・Counselling and advice etc.
・Briefing on the relevant country or countries
 
Overseas procedures ・Arranging for relevant national dealers and payment guarantees ※Note 1
・Communicating with the relevant country’s supplier/s and managing the progress status (transportation, documents, antiseptic, etc.) ※Note 2
 
Advance preparation in Japan ・Briefings with and guidance for client
・Various arrangements to prepare for immigration (repatriation of remains)
・Development of plans for returning a body to home country
・Translation of administrative documents, notifications, etc. ※Note 3
・Communication with and guidance for each related party
 
Management of return to of remains to home country ・Management of status of transport to airport
・Management of loading and departure
・Management of flight transfer status ※Note 4
・Management of arrival in Japan
・Final adjustments until return home
 
Domestic procedures ・Meetings and handover with the handling carrier
・Confirmation of returning documents, etc.
・Proxy for customs clearance, etc.
・Collection of returned foreign-made hearses
・Unloading of foreign-made hearses and transfer to Japanese standard coffin
・Hygienic treatment to the deceased (disinfection, restoration, renovation, antiseptic, makeup, change of clothing etc.) ※Note 5
・Repacking and reloading in the case of a connecting flight ※Note 6
 
Domestic transport ・Management and reporting of hearse operation
・Travel reports due to changes in traffic conditions, etc.
・Pre-arrival and arrival report
・Arrival report
・Hearse instalment and instalment assistance
 
Instalment guidance and handover ・Explanation of administrative documents, notifications, etc.
・Return of collected documents
・Explanation of status of the body
・Other
 
Post-repatriation support ・Administrative notification assistance proxy ※Note 7
・Ceremonial funeral company referral ※Note 8
・Creation of additional documents ※Note 9
・Other
 
  ※Notes 1 to 6 occasionally omitted. The above services may be altered depending on circumstances. ※Note 7 may not be able to be peroxided. ※Notes 1 and 8 may not be able to be introduced depending on the region. ※Note 9 may not be able to be created depending on document type.
 

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Inbound(remains)

International repatriation of remains from overseas to Japan

(Service provision for the death of Japanese nationals abroad)
Advance guidance ・Counselling and advice
・Briefing on the relevant country or countries
 
Overseas procedures ・Arranging for relevant national operators and payment guarantees ※Note 1
・Communication with the relevant country’s supplier/s and management of progress status (transportation, documents, cremation, etc.) ※Note 2
 
Advance preparation in Japan ・Briefings with and guidance for client
・Various arrangements for immigration preparation
・Development of plans for returning remains home
・Translation of administrative documents, notifications, etc. ※Note 3
・Communication with and guidance for each related party
 
Management of return to country ・Management of status of transport to airport
・Management of loading and departure
・Management of flight transfer status ※Note 4
・Management of arrival in Japan
・Final adjustments until return home
 
Domestic procedures ・Meetings and handover with the handling carrier
・Confirmation of returning documents
・Proxy for customs clearance
・Collection of returned foreign-made vestibule containers
・Unpacking of foreign-made vestibule containers and transfer to Japanese standard vestibule containers
・Repacking and reloading when there is a connecting flight or transport as carry-on luggage by our staff ※Note 6
 
Domestic transfer ・Management and reporting of transfer
・Reports on traffic conditions
・Pre-arrival report
・Arrival report
・Instalment in vestibule container
 
Instalment guidance and handover ・Ceremonial funeral company referral
・Return of collected documents
・Other
 
Post-repatriation support ・Administrative notification assistance proxy ※Note7
・Ceremonial funeral company referral ※Note 8
・Creation of additional documents ※Note 9
・Other
 
  ※Notes 1 to 6 occasionally omitted. The above services may be changed depending on circumstances. ※Note 7 may not be able to be peroxided. ※Note 8 may not be able to be introduced depending on the region. ※Note 9 may not be able to be created depending on document type.
 

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Outbound(body)

International Repatriation of Mortal Remains) from Japan to Overseas

(Provision of services when foreign nationals have died in Japan and their remains are being returned to their home country)
Advance guidance ・Counselling and advice
・Briefing on the relevant country or countries
 
Advance preparation in Japan ・Briefings with and guidance for client
・Various arrangements for the removal of body from Japan to individual’s home country
・Development of plans for return home
・Proxy of administrative documents, notifications, etc. ※Note 1
・Communication, guidance, or proxy with relevant embassies or other relevant parties
 
Domestic transport ・Management and reporting of hearse vehicle operation
・Travel reports related to changes in traffic conditions
・Pickup or pre-pickup report
・Custody of body and return-related documents
・Management and reporting of operation until return to country
 
Overseas procedures ・Arranging for relevant national operators and payment guarantees ※Note 2
・Communication with the relevant country’s supplier/s and management of progress status (transportation, documents, antiseptic, etc.) ※Note 3
 
Domestic procedures ・Meetings with the handling carrier
・Preparation and proxy for returning documents, etc.
・Preparation of foreign-made hearse and packing materials
・Embalming and management of the deceased (disinfection, restoration, renovation, antiseptic, makeup, change of clothing, etc.) ※Note 4
・Placing body/remains into foreign-made hearse
・Seal or seal assistance for foreign-made hearse ※Note 5
・Various payment guarantees
 
Management of return to country ・Final adjustments until return home
・Management of status of transport to airport
・Management of loading and departure
・Management of flight transfer status ※Note 6
・Management of airport arrival in return home
 
Paperwork ・Explanation of documents from stakeholders and destination airport for those collecting the deceased
・Return of collected documents
・Explanation of status of the body
・Other
 
Post-repatriation support ・Administrative notification assistance proxy ※Note 7
・Ceremonial funeral company referral ※Note 8
・Creation of additional documents ※Note 9
・Other
 
  ※ Notes 1 to 6 occasionally omitted. The above services may be changed depending on circumstances. ※Note 7 may not be able to be peroxided. ※Note 8 may not be able to be introduced depending on the region. ※Note 9 may not be able to be created depending on document type.
 

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Outbound(remains)

International Repatriation of Mortal Remains) from Japan to Overseas

(Provision of services when foreign nationals have died in Japan and their remains are being returned to their home country)
Advance guidance ・Counselling and advice
・Briefing on the relevant country or countries
 
Advance preparation in Japan ・Briefings with and guidance for client
・Various arrangements for the removal of body from Japan to individual’s home country
・Development of plans for return home
・Proxy of administrative documents, notifications, etc. ※Note 1
・Communication, guidance, or proxy with relevant embassies or other relevant parties
 
Domestic transport ・Management and reporting of hearse vehicle operation
・Travel reports related to changes in traffic conditions
・Pickup or pre-pickup report
・Custody of body and return-related documents
・Management and reporting of operation until return to country
 
Overseas procedures ・Arranging for relevant national operators and payment guarantees ※Note 2
・Communication with the relevant country’s supplier/s and management of progress status (transportation, documents, antiseptic, etc.) ※Note 3
 
Domestic procedures ・Meetings with the handling carrier
・Preparation and proxy for returning documents, etc.
・Preparation of Japan-made coffin for cremation and packing materials
・Hygiene treatment and management of the deceased (disinfection, restoration, renovation, antiseptic, makeup, change of clothing, etc.) ※Note 4
・Placing body/remains into Japanese standard hearse to transport to cremation facility
・Cremation witness proxy ※Note 11
・Transfer from Japan standard vestibule container to vestibule container for return of remains overseas
・Seals or seal assistance for vestibule containers used in return of remains overseas
・Various payment guarantees ※Note 6
 
Management of return to country ・Final adjustments until return home
・Management of status of transport to airport
・Management of loading and departure
・Management of flight transfer status ※Note 7
・Management of arrival in Japan
 
Paperwork ・Explanation of documents from stakeholders and destination airport to those collecting the deceased
・Return of collected documents
・Explanation of status of the body
・Other
 
Post-repatriation support ・Administrative notification assistance proxy ※Note 8
・Ceremonial funeral company referral ※Note 9
・Creation of additional documents ※Note 10
・Other
 
  ※Notes 1 to 7 occasionally omitted. The above services may be changed depending on circumstances. ※Notes 2 and 8 may not be able to be introduced depending on the region. ※Note 10 may not be able to be created depending on document type. ※Note 11 will indicate a location designated by us. In the case of bringing back remains as carry-on baggage, our service will be complete at the time of the handing over of the remains to the relevant parties.
 

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Domestic

Repatriation within Japan

(Domestic transport service provision for those who have died within Japan)
Advance guidance ・Counselling and advice
 
Advance preparation ・Briefings with and guidance for client
・Various arrangements for transport preparation
・Development of homecoming plans
・Proxy in the case of using aircraft
 
Domestic procedures ・Meetings with the handling carrier (aircraft use only)
・Preparation of Japanese standard hearse for cremation
・Hygiene treatment and management of the deceased (disinfection, repair, restoration, prevention, makeup, dress-up, etc.) ※Note 1
・Placing body/remains into Japanese standard hearse for cremation
・Various payment guarantees
 
Domestic transport ・Management and reporting of hearse operation
・Travel reports due to changes in traffic conditions
・Pickup or pre-pickup report
・Custody of body and death-related documents
・Management and reporting of operation until homecoming
・Management of status of transport to airport (aircraft use only)
・Management of loading and departure (aircraft use only)
・Management of flight transfer status (aircraft use only)
・Management of arrival (aircraft use only)
 
Paperwork ・Explanation of documents from stakeholders and destination airport for those collecting the deceased (when transporting to destination)
・Return of collected documents (when transporting to destination)
・Explanation of status of the body (when transporting to destination)
・Other
 
Support post-return ・Administrative notification assistance proxy ※Note 2
・Ceremonial funeral company referral ※note3
・Other
 
  ※Note 1 may be omitted depending on circumstances. The above services may change depending on circumstances. ※ Note 2 may not be able to be peroxided depending on the region. ※Note 3 may not be able to be introduced depending on the region.
 

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Other services

Overseas Repatriation ・A service for designating and carrying out proxy for the international transfer of bodies and remains of those who died in overseas countries and regions to another country or region.
 
Overseas Dispatch ・Service in which our staff goes abroad and carries out specific services
 
Cremation Proxy ・Additional services for those who would like cremation as part of their inbound service or outbound service.
 
Ceremony Contractor Referral Service ・Service to introduce funeral companies to clients as we do not provide funeral ceremonies as part of our services. (This is not possible in some regions)
 
Other Support ・Please inquire if you require another type of support related to our services.
 
Other services

Services Related to Shipping

Service to repatriate deceased foreign national seafarers from Japan to the first port of call of their home country regardless of whether they were within or outside Japanese sea areas

 

  Seafarers are at risk of death regardless of whether they are within or outside of Japan.

Seafarers are a long way away from their families due to long-term voyages, making family members’ grief for the deceased even more tragic.

Therefore, the family may very concerned about when the deceased would be returned to them and the condition of the body.

When it comes to the repatriation of mortal remains to the home country of a seafarer, in addition to knowledge of international repatriation of mortal remains, expertise on the applicable laws both within and outside of Japan is indispensable.

  If the services of an operator without this expert knowledge are solicited, there always exists the possibility that families and stakeholders will run into difficulties in the future when various problems occur, such as the body being in a poor state or the necessary documents not having been obtained.

In addition, Japanese ship owners and shipping companies require extra time and effort and entail extra costs to deal with such an event due to complaints from the family of the deceased.

We carry out the repatriation of mortal remains to these individuals’ home country, utilizing our network and expertise that we have developed over many years of experience, and we will collaborate with agency dealerships at the port and bring the body from the vessel onto Japanese soil, even in the case of entering a Japanese domestic port.

As necessary, we will ensure repatriation of the deceased promptly and properly using domestic land routes and airways while meeting with and providing guidance to relevant police officials and authorities from the Maritime Security Division.

By repatriating an individual’s remains quickly and accurately, ship owners and Japanese shipping companies may receive fewer complaints from families, resulting in reduced time, labour, and costs related to the case.


※ Repatriation of belongings to home country airport as incidental support (storage, sorting, creation of required documents, packaging, customs clearance, airplane loading)
※ There are also some belongings that cannot be repatriated pursuant to destination regulations etc.

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Airhearse International Inc.
305A-1, No.1 International cargo Bldg.,
2-6-3 Haneda-kuko, Ota-ku,
Tokyo 144-0041 Japan
Phone:+81-(0)3-6459-9509
Fax:+81-(0)3-6459-9510